Privacy Policy cikgu88

Information We Collect

cikgu88 collects personal information solely for the purposes of identity verification, processing financial transactions, and delivering platform services. The types of information collected include:

• Identity information such as full name, identification card number (MyKad), date of birth and gender required during the account registration process.
• Contact information including email address, mobile phone number and mailing address where applicable.
• Financial information covering the details of deposit and withdrawal methods you use, including e-wallets, bank account numbers and related transaction details.
• Usage log data such as IP address, device type, operating system, browser used, pages visited and access times within our platform.
• Information you share voluntarily when contacting our customer service via live chat or email.

We do not collect information beyond the stated operational requirements. All data collection is based on service necessity and licensing compliance.

How We Use Your Information

Personal information collected is used responsibly for the following purposes:

• Verifying your identity during new account registration and re-verification when required by the licensing authority.
• Processing deposits and withdrawals using your chosen method — whether Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, or cryptocurrency.
• Delivering service updates, bonus notifications and promotions relevant to your account activity.
• Conducting fraud prevention checks, duplicate account verification and internal security audits.
• Meeting reporting requirements mandated by the international licensing authorities under which this platform operates.
• Improving service quality through aggregated and anonymised usage data analysis.

Sharing Information With Third Parties

cikgu88 only shares your personal information in limited and controlled situations, namely:

• Payment service providers entrusted to process your transactions, subject to binding confidentiality agreements.
• Third-party game platforms such as slot, live casino and sports providers operating within the cikgu88 ecosystem — only the information required for the game session is shared.
• Regulatory authorities or law enforcement where required by a valid court order or international licensing requirements.
• External technical consultants or security auditors bound by robust confidentiality agreements before any access is granted.

Use of Cookies and Tracking Technologies

The cikgu88 platform uses cookies and similar tracking technologies for functional purposes and to improve the user experience:

• Session Cookies: Required to maintain your login status and ensure session security while navigating the platform.
• Preference Cookies: Store your personal settings such as language, currency and display preferences for convenience on return visits.
• Analytics Cookies: Collect anonymised usage data to help us understand navigation patterns and improve platform design.

You can control or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

Data Retention Period

cikgu88 retains your personal information for the duration your account is active and for a reasonable period after account closure, to meet the following requirements:

• Financial transaction records are kept for the period required by international licensing requirements and internal audits.
• Identity verification data is retained for as long as your account is active and reviewed if the account is closed by request or for security reasons.
• Customer support logs are kept for a set period to facilitate reference in the event of disputes or follow-up enquiries.

Once the retention period ends, data is securely deleted using internally approved procedures.

Technical Security Measures

Data security is central to cikgu88's operations. Technical measures implemented include:

• End-to-end encryption for all communications between servers and user devices using the latest TLS protocols.
• Role-based access control to ensure only authorised staff can access players' personal data.
• Continuous monitoring for unauthorised access attempts, cyberattacks and data traffic anomalies.
• Regular security audits conducted by independent parties to identify and address any system vulnerabilities.
• Periodic data backup systems to ensure service resilience and continuity.

While we implement high security standards, no online system can be guaranteed 100% risk-free. We encourage players to also take care of their own passwords and account information.

Privacy of Underage Players

The cikgu88 platform is strictly restricted to users aged 21 and above. We do not intentionally collect or process any personal information from individuals below that age.

If we find that personal information of an underage individual has been entered into our system, immediate action will be taken to delete that information and close the associated account without further notice.

Updates to This Privacy Policy

cikgu88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in operational practices, licensing requirements or applicable laws.

Any material changes will be communicated to registered players via in-platform notifications or email. The latest effective date will always be displayed at the top of this document. Continued use of the platform after that date is considered acceptance of the latest version of the Privacy Policy.

We encourage you to check this page regularly to ensure you are always aware of how your information is managed by cikgu88.